1. Introduction
Haraki (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Haraki mobile application and related services.
2. Information we collect
2.1 Personal information
- Name and contact details
- Email address and phone number
- Physical and service addresses
- Payment information processed through secure providers
- Government-issued ID (for service provider verification)
2.2 Usage information
- App usage patterns and preferences
- Service booking history
- Communication with service providers
- Device information and identifiers
2.3 Location information
- GPS location while using the app (with permission)
- Address information for service delivery
- Approximate location for matching with nearby providers
2.4 Communication data
- Messages between customers and providers
- Customer support interactions
- Reviews and ratings you submit
3. How we use your information
3.1 Service provision
- Connecting you with verified service providers
- Processing payments and escrow transactions
- Providing customer support
- Sending service-related notifications
3.2 Safety and security
- Verifying customer and provider identities
- Preventing fraud and abuse
- Ensuring platform safety
- Complying with legal requirements
3.3 Service improvement
- Analysing usage patterns
- Improving app functionality
- Developing new features
- Conducting research and analytics
4. Information sharing
4.1 With service providers
- Contact information for coordinating a booking
- Location information for service delivery
- Service requirements and preferences
4.2 With third parties
- Payment processors for transaction handling
- Identity and background-check providers
- Cloud infrastructure providers for data hosting
- Analytics tools for understanding and improving the Service
4.3 Legal requirements
- To comply with applicable laws and regulations
- To respond to lawful requests from authorities
- To protect the rights, safety, and property of users and others
- In connection with business transfers or mergers
We do not sell your personal data to third parties.
5. Data security and retention
5.1 Security measures
- Encryption of sensitive data in transit and at rest
- Regular security audits and monitoring
- Role-based access controls and authentication
5.2 Data retention
- Personal data is retained while your account is active.
- Some data is retained longer to meet tax, accounting, and regulatory obligations (typically up to 7 years).
- Inactive accounts may be deleted after 3 years of non-use, subject to the retention requirements above.
6. Your rights
6.1 Access and control
- View and update your personal information in the app.
- Request a copy of your data.
- Delete your account via the account deletion page.
- Opt out of marketing communications at any time.
6.2 Privacy settings
- Control location sharing
- Manage notification preferences
- Set communication preferences
7. Children’s privacy
Haraki is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us.
8. International transfers
Your information may be processed in countries other than Uganda where our service providers operate. We ensure appropriate safeguards are in place for any such transfer.
9. Cookies and tracking
Our website and app use cookies and similar technologies to enhance your experience and analyse usage. You can control cookies through your browser settings. We may use analytics tools to understand how users interact with the Service.
10. Third-party links
The Service may contain links to third-party sites or services. We are not responsible for the privacy practices of those external sites; please review their policies before sharing information with them.
11. Updates to this policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by email. The “Last updated” date at the top reflects when this policy was last revised.
12. Uganda Data Protection compliance
This Privacy Policy is designed to comply with Uganda’s Data Protection and Privacy Act. You have the right to:
- File complaints with the data protection authority
- Request data portability
- Object to certain processing
- Withdraw consent previously given
For more information about your rights, visit the National Information Technology Authority Uganda (NITA-U).
13. Contact
Questions about this Privacy Policy or your data:
- Email: privacy@haraki.app
- Data Protection Officer: dpo@haraki.app
- Support: support@haraki.app
- Address: Kampala, Uganda
By using Haraki you consent to the collection and use of your information as described in this Privacy Policy.